We understand that a bike shop’s reputation depends upon swift and hassle-free warranty fulfillment. ELETRONBIKE EUROPE B2B provides an industry-leading after-sales warranty Service Level Agreement (SLA) designed specifically to minimize dealer workshop labor and eliminate customer friction.

1. Component Warranty Duration Matrix

2. 1-3 Days Spare Parts Fast Dispatch Commitment

Unlike overseas suppliers where parts take 4 to 8 weeks by sea freight, ELETRONBIKE maintains a 100% stocked European spare parts inventory at our Spain and Italy dual warehouses. When an authorized dealer logs a warranty claim before 14:00 CET, replacement components are packaged and dispatched the same day via priority courier service (GLS, DPD, or UPS).

3. “Dispatch-First” Technician RMA Procedure

We know keeping your customer’s bicycle stranded on a workshop lift hurts your business. We operate a streamlined Dispatch-First Policy:

1. Quick Diagnostic Submission: Shop mechanic captures a 10-second video illustrating the fault code or mechanical issue.
2. Instant Dispatch: Send diagnostic data to service@eletronbike.com or your territory manager via WhatsApp. We approve and dispatch the replacement unit immediately without waiting to receive the defective item.
3. Quarterly Batch RMA Return: Defective items are consolidated and returned quarterly using our prepaid return labels.